Returns & Refunds

At TeddyMinds, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may return eligible items in accordance with applicable European Union and Lithuanian consumer protection laws.

Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 calendar days of receiving their order without providing a reason.

To exercise your right of withdrawal, please contact us before the 14-day period expires and provide your order details.

Return Conditions

To be eligible for a return:

  • Items must be returned within 14 days of notifying us of your withdrawal.
  • Products should be unused, undamaged, and in their original packaging where reasonably possible.
  • All included accessories, manuals, and components should be returned with the product.
  • Customers are responsible for taking reasonable care of the goods while they are in their possession.

We reserve the right to reduce the refund amount if the value of the product has been diminished due to handling beyond what is necessary to establish its nature, characteristics, and functionality.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return, including:

  • Personalized or custom-made products
  • Sealed hygiene-related products that have been opened after delivery and are no longer suitable for return.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued using the original payment method within 14 days, in accordance with applicable consumer protection regulations.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the situation and work to provide an appropriate solution.

Return Shipping

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs.

Contact Us

If you have any questions regarding returns, refunds, or consumer rights, please contact our customer support team.

We are committed to providing a fair, transparent, and customer-friendly shopping experience.